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Contact Prometric's Customer Service by completing the online form, Contact us.

Chat with our Candidate Care Team

Contact Prometric's Candidate Care on weekends using Chat. Note that this service is for urgent test taker issues on the weekend only. Our Candidate Care team is available on Saturday and Sunday.

• Candidates based in the Americas will be offered support from 11:00-15:00 EST
• Candidates based in Europe, Middle East and Africa will be offered support from 8:00-12:00 CET
• Candidates based in Asia Pacific will be offered support from 9:00-19:00 MYT

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Obtain the correct telephone number for your program and region by choosing your testing program on the next page. Choose your testing program.

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